Return & Refund Policy
Effective Date: February 26, 2026
Website: https://toptechenterprise.com.bd
At Top Tech Enterprise, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns and refunds are accepted.
1. Eligibility for Returns
You may request a return if:
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The product is defective or damaged upon delivery
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The wrong item was delivered
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The product does not match the description
To be eligible for a return:
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The item must be unused and in original condition
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The item must be returned with original packaging
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The return request must be made within 7 days of receiving the product
2. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items (not due to our error)
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Products damaged after delivery
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Items returned without original packaging
3. Return Process
To initiate a return:
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Contact us via email with your order details.
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Provide proof of purchase (invoice/order number).
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Attach photos if the item is damaged or incorrect.
After reviewing your request, we will inform you whether the return is approved.
4. Refund Policy
Once your return request is approved and the product is received and inspected:
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Refund will be processed within 7–10 working days after approval.
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The refund will be issued using the original payment method.
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Processing time may vary depending on your bank or payment provider.
If the refund is delayed beyond the stated period, please contact us.
5. Exchange Policy
We may offer product replacement instead of a refund if:
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The product is defective
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The wrong item was delivered
Exchange requests are subject to stock availability.
6. Shipping Costs
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Customers may be responsible for return shipping costs unless the return is due to our error.
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Shipping charges are non-refundable unless the return is caused by our mistake.
7. Contact Information
For return and refund requests, please contact:
📧 Email: toptechbd@yahoo.com
🌐 Website: https://toptechenterprise.com.bd